Cancellation Policy
Last updated: October 28, 2026
1. Overview
This Cancellation Policy explains how to cancel an order with Christofer INC, how to reschedule a session or call, and when we may cancel an order. It is part of our Terms of Service. Refunds that result from a cancellation are handled under our Refund Policy.
2. Unpaid Orders
You can cancel an unpaid order at any time, and nothing is charged:
- With an account: cancel it yourself in My orders. Its QuickBooks invoice is voided and can no longer be paid.
- As a guest, or if you prefer to do nothing: simply don't pay. Unpaid orders are cancelled automatically after 3 days.
3. Paid Orders Before Work Starts
To cancel a paid order before work has started, email us (see Section 7). You receive a full refund, as described in our Refund Policy.
4. Paid Orders in Progress
To cancel while work is in progress, email us (see Section 7). We will:
- Stop work on the order.
- Send you a written summary of the work completed so far.
- Refund the portion not yet performed, as described in our Refund Policy.
5. Scheduled Sessions and Calls
You can reschedule or cancel a scheduled session or call at no cost with at least 24 hours' notice. With less notice you still receive a full refund as long as the session has not started; we ask for 24 hours so we can offer the time to another client. If you miss a session without notice, we offer one free reschedule.
6. Cancellation by Us
We may cancel an order in cases such as suspected fraud or unauthorized use of a payment method, our inability to deliver the requested service, or a violation of our Terms of Service. If we cancel an order, you receive a full refund for any work not performed.
7. How to Cancel a Paid Order
Email info@christoferonline.com with your order number (it starts with CI- and appears in your confirmation email) and let us know you would like to cancel. We reply within 2 business days.
8. No Automatic or Recurring Billing
None of our services are billed automatically. Every payment is a one-time payment of a specific QuickBooks invoice, so there are no subscriptions or recurring payments to cancel.