Refund Policy
Last updated: October 28, 2026
1. Overview
This Refund Policy explains when Christofer INC refunds payments, how refunds are calculated and how to request one. It is part of our Terms of Service; for how to cancel an order, see our Cancellation Policy.
You pay the full price of an order upfront — there are no deposits or remaining balances — so any refund is calculated from the amount you actually paid. If an order was never paid, nothing was charged and there is nothing to refund. Unpaid orders are cancelled automatically after 3 days.
2. Refunds by Order Status
2.1 Cancelled before work begins
If you cancel a paid order before work starts, you receive a full refund.
2.2 Work in progress
If you cancel while work is in progress, we stop work and refund the portion not yet performed, calculated from the hours or milestones in the package description or your approved proposal. We send you a written summary of the work completed so you can see how the refund was calculated.
2.3 Delivered and accepted work
Delivered and accepted work is not refundable. If a deliverable does not match the agreed scope, tell us within 30 days of delivery and we will correct it at no charge. If we cannot correct it, we refund the affected part of the order.
3. Service-Specific Rules
3.1 Prepaid hour blocks
Support and advisory blocks (for example the Remote Support Block or the Advisory Block) are valid for the period stated in the package. Unused hours are refundable on request at the block's hourly rate (the package price divided by the number of hours), as long as you ask within the validity period.
3.2 Workshops and assessments
For workshops and assessments, you receive a full refund if you cancel before the session or assessment starts. After it starts, Section 2 applies.
4. If We Cancel Your Order
If we cancel an order — for example because we are unable to deliver the service — you receive a full refund for any work not performed.
5. How to Request a Refund
- Email us at info@christoferonline.com.
- Include your order number (it starts with CI-, for example CI-MAB12CD3-7F2A1C, and appears in your confirmation email) and the reason for your request.
- We reply within 2 business days.
Approved refunds are issued through QuickBooks to the original payment method — the same card, or the same bank account for ACH payments. Card refunds usually appear on your statement within 5–10 business days; ACH refunds can take a similar time. We do not charge fees for refunds.
6. Disputes and Chargebacks
If you have a problem with a charge, please contact us before opening a dispute with your bank or card issuer, so we can resolve it quickly — including by issuing a refund where this policy provides one. This does not limit your rights with your card issuer.